Many admins report that putting in the newest June cumulative updates knock out their networked printers. The downside appears to span all widespread variations of Windows and Server and lots of printers which were put in and dealing in place for years. The bug seems to cause a battle with older (however quite common) PCL 5 and PCL 6 model 2 drivers on printers which can be hooked up to networks, though the small print aren’t but clear.
Microsoft has acknowledged a bug within the June patches (it isn’t clear exactly which of them) the place the USB printer port disappears:
If you join a USB printer to Windows 10 model 1903 or later, then shut down Windows and disconnect or shut off the printer, whenever you begin Windows once more the USB printer port is not going to be accessible within the listing of printer ports. Windows won’t be able to finish any job that requires that port.
This isn’t the identical bug.
With this one, putting in the cumulative replace causes printers hooked up to a network to fade, behave oddly, or simply crash the machine.
All the knowledge I see thus far focuses on the cumulative updates and the PCL 5 and PCL 6 model 2 printer drivers. In no less than some circumstances, altering your print driver to a PCL 6 model three driver eliminates the issue. In all circumstances, rolling again the cumulative replace brings again the printers.
Rance_Mulliniks, posting on Reddit, describes the signs:
Printing sends to spooler after which it disappears from the queue shortly and doesn’t print. A uninstall and reinstall of the printer and new drivers does NOT repair the problem. Uninstalling KB4560960 fixes it.
Reported signs additionally embrace system freezes, Excel “completely tousled,” problems with print to PDF, “once I print from an OK station, the stations that may’t print present the job going via the print queue (Spiceworks).”
User Groka-NT, posting on Reddit, says this:
Network technician for a primarily Ricoh dealership, right here. HPs appears to be hit and miss with this challenge. Ricoh/Canon/Brother/KM/Kyocera all appear to be experiencing problems.
Specifically, the PCL5e driver is completely fubar, and the PCL6 driver for Universal print appears to work on some and never others, might very nicely be primarily based on the age of the drivers. After an abundance of service calls these final 2 days, I can confidently say PCL5 doesn’t work in any respect, no matter driver age. Installing the latest model of the PCL6 common driver *does* appear to work. Not a sensible strategy to servicing lots of of shoppers, however no less than new shoppers setup earlier than the brand new patch must be ok.
PostScript drivers appear to be working (to date) and we’ve seen some bizarre points concerning print servers having their print spooler being turned off with out warning.
Canons utilizing the UFRII driver do not but appear to be displaying indicators of errors.
This isn’t a brand new bug. Patch Lady Susan Bradley, posting on the patchmanagement.org mailing listing says:
We opened this case LAST month. In the printer logs we discovered: “Installing printer driver – failed, error code 0x490, HRESULT 0x80070490. See the occasion person information for context info” The workaround we discovered (with zero assist from Microsoft I would add) was to “Install the HP Universal PCl6 Driver and verify if that works.”
The Microsoft help personnel had been of zero assist on this case. They simply confirmed that the printer driver was having a difficulty, clearly they didn’t take this suggestions to the Windows 10 crew.
It isn’t in any respect clear what induced the issue in May, nor what’s made it rather more widespread this month.
As anticipated, there’s no point out in any respect within the related Knowledge Base articles, or on the Release Information Status web page.
I’d notch all of it as much as two widespread Windows replace problems:
- Microsoft doesn’t take a look at its mainstream patches on a large sufficient number of configurations, and
- Complaints made by way of official channels — opened help circumstances, Feedback Hub, Microsoft Answers discussion board — fall on deaf ears.
It’s like Déjà vu another time.
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