Citrix was approach forward of the curve when it got here to virtualizing the desktop. But, as is usually the case with early movers, it by no means actually rose to its potential as a result of it created an answer that was very expensive, complicated to run, and relied on long-term contracts that locked in clients. These ways created a formidable degree of dissatisfaction with the agency, making it solely a matter of time earlier than one among the extra important distributors – or a youthful agency – stepped in with a displacement technique.
The irony is that with the COVID-19 pandemic forcing folks to work at home a virtualized resolution that might be higher secured and managed could be a big benefit. Not solely does the Citrix financial mannequin work in opposition to that, however the firm additionally has a awful safety document.
Enter Cameyo, a comparatively new firm that has considerably elevated its buyer base to 150. In addition, their new buyer common is in the 1,000+ vary, sharply up from their smaller-company begin, and it’s positioned itself properly in opposition to the ongoing work-at-home world.
The agency might, proper now, be the greatest alternative to Citrix. Let’s discover.
Citrix’s promising concept, poor execution
For a lot of my life working at IBM or later for quite a lot of massive analyst companies, I’ve had the privilege of overseeing, reviewing or analyzing quite a lot of know-how segments. These embrace safety, operations, accounting, finance, advertising, desktops, commissions, and, in fact, normal IT. Through that point, I’ve mentally collected a set of greatest practices from this large number of features.
- Keeping options easy;
- Retaining flexibility in contracting (to keep away from lock-in distributors like Oracle or Apple;
- Avoiding the use of VPNs as unsecure by nature;
- And prioritizing the wants of customers over the wants of IT.
This background permits me to have a look at an answer from the standpoint of the experiences of a lot of IT shoppers with which I’ve consulted. As a outcome, whereas what Citrix has been making an attempt to accomplish has been laudable, based mostly on buyer complaints it’s too sophisticated and too costly. It additionally seems to have had too many safety points (there was a new one recognized this month) for me to give you the option to advocate it comfortably.
Comments like this one from UR&Penn caught my eye and had me on the lookout for alternate options. Users report frequent Citrix issues: customers unable to work, guarantees from Citrix that went unmet, and near-constant upcharges to repair what ought to have labored when the resolution was initially deployed.
When taking a look at complaints like this in the previous with different distributors, I’ve usually discovered a hidden incentive to make merchandise tougher to use. They do that to drive up companies income in order that clients are paying to repair deliberately faulty merchandise. Rarely is that this an official technique. But with executives compensated on income, some discover inventive – and for purchasers, painful – methods to recreation the system. These practices do improve income tactically, however they destroy buyer confidence, satisfaction, and loyalty and might kill a agency in the event that they go too lengthy uncorrected.
As UR&Penn found, Cameyo shortly displaced a Citrix and Neutonics Xi Frame resolution with one thing much more snug to arrange, inexpensive (Cameyo claims 70%+ potential financial savings), and much safer. Most importantly, it’s an answer the place the customers weren’t calling IT close continually for fixes.
One of the obvious points for UR&Penn was that as a result of Citrix’s cloud resolution wasn’t created from scratch however rehosted, it didn’t work properly. (If you learn the linked case, UR&Penn pulls no punches.) Yet with Cameyo, not solely was the resolution up and working in a near-unbelievable three hours, it simply labored. No VPN and it was constructed to be deployed in the Cloud, so the efficiency issues that they had with Citrix have been eradicated as properly. And the total value was a fraction of what Citrix charged.
One buyer Cameyo shared was almost put out of enterprise by the pandemic. Frontrunner Learning Centres in Australia was an after-school tutoring and studying heart that had to shut down its on-premise operations. As a outcome, all the college students (and this occurred over sooner or later) began canceling their applications, leaving the firm on the path to catastrophic failure. Can you think about having your entire clients abandon you instantly?
In sooner or later, Cameyo was ready to ship a trial, verify the trial, after which implement a repair that allowed the agency to get 60% of its clients again instantly. They saved that firm’s life.
They had extra circumstances corresponding to this monetary companies firm in Africa serving 10,000 (30%) of its staff, or the power firm that had to shift 500 staff to distant work shortly to preserve them secure. The language these clients use is constant: Comeyo is low value, easy and straightforward to use, quick to deploy, safe, and isn’t aggravating. It is sort of a assortment of greatest practices in an answer.
Like numerous first movers, Citrix had the proper concept, however the cloud messed it up. The outcome seems to be an costly mess requiring a lock-in technique to maintain clients via the ache. There are quite a lot of alternate options, however the one which caught my eye was Cameyo. If you’re looking to take numerous present apps, host them in the cloud, and supply them to on-premise or distant employees underneath the risk of a pandemic, I’ve discovered no higher resolution.
For those who want a cloud desktop resolution that covers the gamut of functions, can deploy quick, wants to be safe, dependable and to work, Cameyo is price trying out.
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