This small vendor offers software program to massive banks, says a pilot fish who helps hold all the things operating.
“Part of our job requires supporting the set up at the buyer, who occurs to be far, far-off,” fish says. “In order to do that remotely, we want to VPN into the bank’s community so we are able to troubleshoot the system.”
The bank has arrange an account for the vendor’s techs to use, in order that’s not a drawback. But logging in requires the use of a safety token — a little machine displaying a quantity that modifications each minute. So far, so good: Fish and his cohorts can log in and repair issues.
But then comes a request for off-hours assist. That creates a logistical drawback: There are three techs who rotate on-call duties, however just one safety token.
Fish’s workforce places in a request for extra accounts and tokens, however the bank strikes at the pace of a very massive company — it’s clear that nothing will occur on that finish any time quickly.
After a few makes an attempt at handing off the safety token throughout the weekend, together with a few early morning wakeup calls that start, “Hey, are you able to learn me the quantity off the doohicky?” one among the vendor’s engineers comes up with a resolution.
“We arrange a webcam in the workplace and pointed the digital camera at the safety token,” says fish.
“Now the people on assist can log into our community, entry the webcam and get the quantity on the token. As lengthy as the webcam stays up, we’re golden!”
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