Manufacturing facility’s assist desk software program generates studies for the overall supervisor and every division head, says a pilot fish on the scene. It’s the standard factor: Each time a ticket is opened or closed, the consumer requesting the work and the higher-ups all get a copy by way of e mail.
One day the IT boss will get a name from one of many division managers. “I acquired a ticket for a tech putting in a printer ribbon,” supervisor says.
OK, says IT boss, what’s the issue?
“The tech needed to come again the subsequent day and alter the ribbon, and I acquired a second ticket,” supervisor says. “Am I going to be charged for this?”
After a lot of backwards and forwards, the division supervisor says, “Oh, by no means thoughts; neglect about it.”
To learn this text in full, please click on right here