Facebook this week introduced a handful of updates to its Workplace enterprise social community, together with new video options and improved integrations with third-party functions.
Among the options unveiled Tuesday are updates to a Live Q&A characteristic rolled out final yr. A presenter can now click on on a query and get particulars about the one who requested it, making it simpler to personalize a response. By clicking on the query, the presenter may also place it in the midst of the display for hosts and the viewers. (Employees will quickly additionally have the ability to embrace their title pronunciation, serving to to keep away from mispronunciations throughout video Q&As.
Facebook additionally beefed up an integration with Cisco’s Webex video conferencing platform first introduced in December, providing the flexibility to broadcast immediately into Workplace’s Live video characteristic with out switching apps.
Workplace already has current integrations with Zoom and BlueJeans, and an integration with Microsoft Teams stays underneath dialogue, mentioned Ujjwal Singh, head of product at Facebook Workplace.
With the introduction of Plugins, the corporate took one other step in the direction of connecting Workplace to exterior instruments, with an eye fixed on making it simpler to share content material through exterior instruments comparable to Microsoft’s SharePoint. “This lets leaders use Workplace to create content material to attach with staff but additionally enhance the floor space for that content material,” mentioned Singh.
Other updates to the platform embrace the flexibility to sync Workplace occasions with exterior calendar instruments, together with these inside Microsoft’s Outlook and Google’s Gmail. And there’s an replace to Workplace’s Knowledge Library content-sharing platform that permits the app to drag assets from different locations comparable to intranets.
Angela Ashenden, a principal analyst at CCS Insight, mentioned Facebook’s rising concentrate on integration — each when it comes to surfacing third-party instruments and content material in Workplace, in addition to pushing Workplace content material elsewhere – serves to “spotlight the necessity for these instruments to play properly with a company’s current investments so as to enhance the worker expertise.
“Employees face a large number of instruments to get their work executed, and it’s necessary that the instruments work properly collectively in order that the worker doesn’t must be the human integration level becoming a member of the dots,” Ashenden mentioned.
Facebook claims 7M paid Workplace customers
Facebook execs additionally gave an replace on the variety of paid Workplace customers, saying that quantity has grown to 7 million, up 40% from 5 million in May 2020.
“We constructed Workplace as an inner model of Facebook to run our personal firm, and it was so helpful we began letting different organizations use it, too, together with everybody from Spotify to Starbucks to the World Health Organization,” Facebook CEO Mark Zuckerberg mentioned in a press release on his Facebook web page Tuesday.
The paid person progress is due partially to the pandemic-led rise in distant work, mentioned Julien Codorniou, vice chairman of Workplace from Facebook, although new prospects are additionally deploying Workplace as they eye reopening workplaces and search to attach distant and on-site staffers.
“As corporations embrace the hybrid means of working, they understand that typically simply having a video conferencing resolution or a chat messaging resolution just isn’t sufficient,” Codorniou mentioned. “They need one thing that may assist them join everybody — individuals who make money working from home, from the manufacturing facility, or from the workplace — with real-time and asynchronous communication instruments.”
Ashenden mentioned Workplace’s progress within the final yr is proof of a “renewed concentrate on worker expertise” amongst companies in the course of the pandemic, as corporations look to attach workers and nurture firm tradition.
“It’s one thing that can stay crucial, whilst workplaces begin to reopen once more, creating that consistency of connection no matter whether or not you’re within the workplace or at residence,” she mentioned.
Copyright © 2021 IDG Communications, Inc.